Shipping & Returns
Everything is printed to order in California. Here’s exactly how long that takes and what happens if something goes wrong.
Two clocks, kept separate
Production is the time we take to print and pack your order. Transit is the carrier’s delivery time after it leaves us.
Printed, checked, and boxed in California. Father's Day and holiday demand can extend production time. We post current timing in the banner at the top of the site. If your order will ship later than the timing shown when you ordered, we'll email you a revised date and the option to cancel for a full refund before shipment.
Carrier time after your box leaves us, depending on how far you are from California. These are carrier estimates, not guarantees.
Gifting for a specific date? Email us before you order with the date and your ZIP code. We’ll tell you whether delivery looks feasible, but we cannot guarantee a delivery date.
Free delivery on $50+
Standard ground delivery is free once your merchandise subtotal reaches $50 after discounts, before tax.
- The 50 U.S. states only. Alaska, Hawaii, U.S. territories, PO Boxes, and APO/FPO addresses may carry a surcharge, shown at checkout.
- Expedited and overnight upgrades are always paid, even above $50.
- One shipping benefit per order; it can’t be stacked with another shipping promotion.
- We can change or end the offer at any time. The terms in effect when you order are the ones that apply.
Returns & refunds
Because every ball is printed with your photo, it can’t be resold. So custom orders are final sale except in the cases below. You approve your design before we print, and that approval is what starts production.
We’ll always fix these, free
Email hello [at] customgolfballsnow.com within 15 days of delivery with your order number and a photo of the problem. We’ll reprint and reship at no cost, or refund you in full. Your choice. You usually won’t need to send anything back.
What we can’t refund
- Typos, wrong names, or wrong dates in text you entered and approved.
- Low-resolution, blurry, or dark photos you approved after we flagged them.
- Normal scuffing from actually playing golf with them.
- Change of mind on a personalized item once printing has started.
Missing packages
If a package is scanned as delivered but is missing, contact us. We can help you file a carrier claim, but we can't be responsible for theft after delivery.
Look up where your box is with your order number.